About the role
As a Customer Service Executive, you will be the first point of contact for clients seeking assistance with their banking needs. This role is perfect for fresh graduates or individuals with limited experience looking to build a career in banking. You will handle inquiries, resolve issues, and ensure a positive customer experience.
Your responsibilities will include answering client queries via phone, email, or chat, and providing information about products and services. You will work in a supportive team environment where training will be provided to enhance your skills in customer relations and banking operations.
What you'll do
- Respond to customer inquiries promptly and professionally.
- Resolve customer issues and complaints.
- Provide information on banking products and services.
- Maintain accurate records of customer interactions.
What you'll need
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Basic knowledge of banking products.
Skills
Excellent communication and interpersonal skills.
Problem-solving abilities.
Basic computer proficiency.
Good to have
Experience in customer service.
Familiarity with banking operations.
Benefits
- Flexible work hours.
- On-the-job training.
- Opportunity for career advancement.
Interested in this role?
It takes about two minutes. Free to apply — Career In Bank never asks candidates for money.
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Questions about this job
What does a Customer Service Executive do?
You will assist clients with inquiries and resolve issues related to banking services.
Is this job suitable for fresh graduates?
Yes, we welcome candidates with 0-2 years of experience.
What is the work mode for this position?
This is a part-time hybrid position.
Listing last updated